Returns and right of withdrawal

We have a 30-day return policy, which means you have 30 days to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

To start a return, you can contact us at post@kreatekprint.no. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at post@kreatekprint.no.


Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and rectify it.


Exceptions / non-returnable items
Certain types of goods cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized goods) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


EU 14 day cooling off period
Notwithstanding the above, if the goods are sent to the EU, you have the right to cancel or return your order within 14 days, for any reason and without reason. As above, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.


Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Remember that it may take some time before the bank or credit card company also processes and posts the refund.
If more than 15 working days have passed since we approved your return, please contact us at post@stekle.no.